Privacy Policy

Introduction

tramelkovi.top Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tramelkovi.top or use our education platform revenue forecasting services.

Data Controller Information

The data controller for your personal information is:

• Company: tramelkovi.top Ltd
• Registration Number: HE614325
• VAT Number: CY61857439X
• Address: Spyrou Kyprianou Street 52, Nicosia, 1064, Cyprus
• Email: [email protected]
• Phone: +357 22753313

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our services. The data we collect includes:

Information You Provide

• Contact information (name, email address, phone number)
• Company information (organisation name, position, industry details)
• Communication preferences and marketing consent
• Service inquiries and support requests
• Feedback and survey responses
• Account credentials and profile information

Information Collected Automatically

• Website usage data (pages visited, time spent, navigation patterns)
• Technical information (IP address, browser type, device information)
• Cookie data and tracking technologies
• Location information (general geographic area)
• Performance and analytics data

How We Use Your Data

We use your personal information for the following purposes, based on legitimate business interests, contractual necessity, and your consent where required:

Service Delivery

• Providing revenue forecasting services and analytics
• Processing your requests and delivering customer support
• Managing your account and service preferences
• Facilitating communication about our services

Business Operations

• Improving our services and developing new features
• Conducting market research and analysis
• Ensuring website security and preventing fraud
• Complying with legal obligations and regulatory requirements

Marketing and Communications

With your consent, we may use your information to send you marketing communications about our services, industry insights, and relevant updates. You can opt out of marketing communications at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services, such as cloud hosting, analytics, and customer support platforms. These providers are contractually bound to protect your information.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

International Data Transfers

As we operate from Cyprus within the European Union, your data is primarily processed within the EU/EEA. When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Contact and inquiry data: 3 years from last contact
• Service data: Duration of service relationship plus 7 years
• Marketing data: Until consent is withdrawn or 3 years of inactivity
• Website analytics: 26 months (Google Analytics default)
• Legal compliance data: As required by applicable law

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:

Access and Portability

• Right to access your personal data and obtain a copy
• Right to data portability in a structured, machine-readable format

Correction and Deletion

• Right to rectify inaccurate or incomplete personal data
• Right to erasure ("right to be forgotten") under certain circumstances

Processing Limitations

• Right to restrict processing of your personal data
• Right to object to processing based on legitimate interests
• Right to withdraw consent for consent-based processing

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] or +357 22753313. We will respond to your request within one month, and may request additional information to verify your identity.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data processing agreements with third parties
• Incident response and breach notification procedures

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not handled your personal data in accordance with applicable data protection laws. In Cyprus, the supervisory authority is the Commissioner for Personal Data Protection.